Bests & Worsts Reviews from Amazon

At first it was the greatest cordless Dyson ever made. The battery last for a long time, longer than the V8 and the new motor head is the best to date. Just recently the bin would no longer function. When trying to empty it, it now slides right off the vacuum itself. Also, the washable filter it losing its durability and stated to fray. The carbon brushes have worn down quite fast and are missing in some places. I contacted Dyson CS for help and while they are fast to respond, they are literally making me jump through hoops to get anything done. So far as of today, 10 emails, 13 pictures. Dyson wanted me to take multiple videos of me using it and now Dyson wants me to pack it up, send it the their Chicago office, wait for them to analyze it and then they would send me a replacement I bought a Dyson for their known quality and warranty but if this is what one has to do get to anything done, they just might be losing a customer. I have over the years bought form Amazon and other retailers a total of 6 Dyson products so I thought I was a loyal customer to them