Bests & Worsts Reviews from Amazon

Buyers of Panasonic products beware! I purchased a Panasonic PV-DV401 in February of 2001 and the Tape Ejector Switch immediately broke while I was on vacation. I was not able to eject the tape in the camcorder. On March 10, 2001 I sent the camcorder in to the Panasonic repair facility in Elgin, IL, the only repair facility for Panasonic camcorders in the US. Almost 2 months later, I have still not gotten my camcorder back. I've called the repair facility numerous times (you have to leave a message on a recorder) to check on the status and my calls were not returned. I've also called Panasonic directly and routinely get the "it's not our problem attitude." Every time I ask to speak to a manager they disconnect me. I've now had to enlist the help of the Better Business Bureau, Consumer Protection Agency, and KRON TV Consumer Reports just to get my camcorder back! This product is defective and Panasonic's repair service is notorious.