Bests & Worsts Reviews from Amazon

Here's the deal... this harness was wonderful at first. I followed the sizing instructions to the letter, and my dog was well within the "Large" size range. For two weeks, the harness fit. My dog sits perfectly still and doesn't fight the restraint--he is used to wearing a harness in the car. After two weeks, however, the harness straps seem to have stretched--even set to the smallest adjustment, the entire harness slid down to my dog's elbows, making it extremely uncomfortable for him, and worse, useless. I called the company twice, and was sent directly to a strange voicemail that referred to the manufacturer of this harness and another company that sounded like a tech company. No one ever called me back. This was all within the 30 day return period, and now it's gone well beyond. I also sent messages through their website, and received no response. So, now I'm stuck with a harness that does my dog no good, and I'd have to pay the shipping to return it. What if I had a real problem with the harness and it broke or something? Ridiculous. I wouldn't buy anything else from a company that has zero customer support. Especially as it involves my dog's safety. This harness isn't the only harness that performed as well as it did in the crash tests--I went ahead and bought a different harness (ruffwear) that also performed well and kept the dog in the seat, from a company that is dedicated to dogs and quality gear and from whom I have purchased many other types of harnesses in the past--I don't know how their customer support is, because I've never needed it, which speaks to the quality of their product. Super disappointed in this harness and its manufacturer. Very shady business practices.