166
people found this helpful, as of 2023
ranked #202,011 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Not a good product
Got the product and charged it for 24 hours. Used it for day and a half (3 brushes) and the battery was dead on the 4th use. Charged it back up again and it was good for about a week before it started to give trouble again. Basically, the battery drains very quickly. After a month of use, I came to the conclusion that the bluetooth must be running and draining the battery. I'm at the point where I leave the handle on the charger all the time when not in use. And, that is not a 100% fix either. I still pulled the handle from the charger and have a dead battery. I wanted to get my money back with the 60 Satisfaction Guarantee, however, it says I need the original packaging which I do not have anymore. Other option is to send it out for repair. But I am a little irritated that I have to pay for shipping to repair something that was essentially defective when I got it. Where most companies would pay to replace or repair the defective product under their warranty, Oral-B chooses not to. I really liked my previous Oral-B brush, but this one has major flaws.
January 2017 · Health and Household · verified purchase