Bests & Worsts Reviews from Amazon

Ok. so the supplier was prompt and courteous but the issues avoidable. I paid for two day shipping as i was due to travel the phone arrived after i left and only after i contacted the seller. Upon arrival and opening the box i got a used phone with scratches on the face plate, the wrong charger, the back plate is replaced with a cheap cover from another supplier. Upon opening to insert the battery the inside is dirty and has a green dust on the phone and there is no memory card. So decided to return only to realize i will now lose 15% restocking fee plus shipping ($81 or 18% cost of phone). Worst yet the supplier writes me to remove the bad review on the shipping problems as its bad for business. If the business was good i will not have an issue. Anyway the Torch is a great phone this is the third i am buying, the first from this supplier. Will never buy from here again.