Bests & Worsts Reviews from Amazon

This added on 5/2016: I have seen many of you commenting on my first review (below) asking how I could be expecting a smart TV, when this is not a smart TV. As I have mentioned before, TCL took the model I purchased (a TCL 40FS2800 Smart TV) and grouped my review of it into the reviews of this model, the 40FD2700. Perhaps this was done due to TCL discontinuing the TCL 40FS2800 due to an extreme number of poor reviews, or perhaps TCL had another reason to group the reviews, I don't know. However, I hope that our group of Amazon reviewers, who are here to help out one another, take the time to make thoughtful comments of reviews after having read thru the entire thread, rather than jump at the chance to discredit others. I sure do not believe that this review belongs with this model TV, but if manufactures are allowed to just eliminate negative reviews by making an old model redirect to a different model, making the reviewer look foolish, shame on them. I believe that TCL should have left this model up and labeled it as "discontinued", rather than try to discredit reviewers by moving reviews to different models. My original review of the TCL 40FS 2800 SMART (yes SMART as it eventually did work as a smart TV): I ordered this TV for my mother, thought she would enjoy a smart TV. First TV arrived with broken screen- but this was undetectable until it was plugged in and the Cox Cable installer was out to install TV with Cox system. $50 paid to Cox- no working TV. Requested a replacement TV from Amazon, no problems there with ordering a replacement (thank you Amazon). Second TV: Cox came back out to install, smart part of TV not working. Called TCL customer service, after a lot of time and transfers to minimally english speaking people, we were told that our modem was bad, something about a security issue with the modem. We were told we needed to purchase a new modem. Cox got $50 more for install/troubleshooting. Paid computer tech to purchase and install new modem. "Smart" part TV still not working, tech guy said that the TV was bad. $150 for service call and new modem. At this point my mom wanted to throw in the towel, so I decided to try to help her out since I got her into this mess. I drove the 3.5 hours up to her house, sure enough, this TV was not working as it should, so I went to Costco, picked up the same model, brought it home, and plugged it in, FINALLY SUCCESS!!!!! So, after 2 bad TV's and an extra $250 paid to tech support for needless stuff, and 7 hours of driving by me we have a working TV. Yay? I called TCL and asked for a manager and explained how my mother's $280 TV actually cost her $500 to get working. Based on pretty darn good reviews, I thought if we presented TCL with all of our receipts to get a TV working (no thanks to their own tech support) , they would do something to make her a happy customer, but they said NO. I then asked if I could talk to a supervisor, and they assured me that one would call me back in 48 hours..... and that was over a week ago. BOTTOM LINE: My experience was poor- 2 out of 3 TV's were bad, customer service seems good if you have a basic, "how do you do this" question, otherwise the response time is days, if at all, and then it is not correct. WOULD NEVER BUY FROM THIS MANUFACTURE AGAIN- POOR PRODUCT, DISMAL CUSTOMER SERVICE. BOOOOOOO TCL- If you choose to read this, and want to make it right, I will happily update my review, but if there is no updates here, beware of this company. My case # is 12841 and I last spoke to Mariel.