Bests & Worsts Reviews from Amazon

Purchased the phone for my mom, she simply wanted to try out the phone's keyboard and menu system before deciding to keep it. Upon calling customer support, the agents kept transferring me to someone else, there was only one who talked to me and said I'd have to buy a plan, then transferred me to another agent. The 5th person I spoke to said she'd transfer me to someone else but instead hung up on me. Ridiculous that the phone cannot be powered on without signing up for monthly payments, and ridiculous that customer support refuses to speak to and hangs up on people asking for help.