Bests & Worsts Reviews from Amazon

I bought my Fitbit Charge 2 in February. I enjoyed everything about it. The screen scratched easily, but I put that down to my learning curve as to how to get it to respond. Then recently, the device simply fell to the floor. The band had come undone on one side of the Fitbit. I tried to hook it back on. My husband tried to hook it back on. I went on to their website and read how to put on a new band. Nothing worked. So I contacted Fitbit. This is where they earned a 1-star review. They told me to take a picture, include my case number, and someone would decide whether or not to help. They've now had the photo for a week or more and I've heard nothing, but even that doesn't matter. It was their utter lack of any kind of desire to keep me happy about their product. I guess they're selling so many they don't care.