Bests & Worsts Reviews from Amazon

I've had Brita pitchers before and liked them, but decided to get this bigger dispenser. The two stars come from ONE thing: I cannot get the black water well out so I can clean the reservoir. It simply won't come out. So ... how am I supposed to clean this dispenser? I assume the filter itself works great, as is my past experience with Brita. It fits in my fridge just fine, but I have to pull it out every time I want water because the spigot is recessed. That isn't a big deal. But not being able to clean the reservoir IS a big deal. If someone has the answer, please let me know and I'll update the review and rating.