Bests & Worsts Reviews from Amazon

I had high hopes for this products and company. Friends recommended it and didn't have any issue. Well the disappointment came. Power to the unit was good, connection was good and tested on 2 separate routers. Issues have been can't connect to doorbell for live feed, grainy video and shadowing when it occasionally worked. When attempting to view events it was a black screen, also, when there was a even that would be viewable it was just a still image with sound playing in the background. I trusted that their tech support could get it working. Had their level 2 tech support change settijngs around in the router, connect to 2.4 or 5gz channels with both routers. The issues continued. They sent a free chime pro, which is their wireless extender to see if it would help. It actually made the connection worse and the router is 1 foot from the doorbell. The previously sent a replacement ring pro which didn't help either. They have apparently have software problems that are not addressed. It should not be this difficult to get a product to work to get a little protection. Products will be returned.