Bests & Worsts Reviews from Amazon

Here is my experience with Eero Pro. I was extremely excited when the Pro came out as I was ready to upgrade my WiFi at the house, so I took the plunge for $500. It took me about 15 mins to hook up the system, very easy. All the dead spots around the house now showed full bars or almost full. So far so good. Now for the problems: As I walked from room to room, my iphone (7 plus) or ipad consistently dropped connection even though I showed full bars. The “mesh” network didn’t seem to be working as I moved from Eero to Eero. There were some rooms when I didn’t even walk around, the connection would drop (again, I am showing full bars on my phone). I NEVER had dropped connections with full bars showing with my old $100 router, EVER. I had dead spots in the house, but that was expected. I spoke to Support on the phone and via email several times. First they had me make a “reservation”. That didn’t work. They had me move the Eeros to different areas of the house, that didn’t work. Finally after struggling with the system for weeks, they admitted there was a software problem on their end specifically for iphones. They convinced me to not dump the system yet, as there was a fix on the way shortly. Finally they pushed a beta version of the updated software to my system…..of course, it did NOT fix the problem. That was the end of my Eero experience as I couldn’t deal with dropped connections anymore. I went ahead and purchased the Linksys AC5400 which is about $150 LESS than the Eero. https://www.amazon.com/gp/product/B017NT8Q24/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1 Installed the router in 5 mins, less time then the Eero. Coverage in my house is BETTER and I have had ZERO dropped connections. Nothing else on my network has changed, except for the router. **This is clear evidence that the eero is a piece of garbage.** I contacted Eero to let them know I tried everything they asked me to and was patient like they told me to be. I waited for the Beta software release which they thought would fix the dropped connections. So I asked Eero for a refund on my system since I was past the 30 days return policy on Amazon. They said there was nothing they can do to help me. So I am now stuck with a $500 useless router. I do NOT recommend the Eero Pro system. Any questions, feel free to ask. Here is an email from Eero ADMITTING to me they have a software problem: (eero Customer Support) Sep 18, 5:06 PM PDT Hi Larry,We sincerely appreciate your patience dealing with certain connected devices falling offline, and our engineering teams have been actively working to fix this issue as fast as possible. As of today, our newest build of firmware - eeroOS 3.4.0 - is designed specifically to fix certain behavior that occurs with specific connected devices and we'd like to proactively update your network. Please know that we've not tested this build as thoroughly as previous releases: this is a special exception to our quality assurance process that we're optionally sending so that you can get some relief. If you're not up for the risk, don't worry - you'll get updated with a more validated build in the future. If you'd like to have your network updated, please reply to this email with confirmation, and we'll send the update to you as soon as possible. xxxxx @ eero