Bests & Worsts Reviews from Amazon

I wish I could give this atrocity of a printer 0 stars. I've had my share of run-ins with printers over the last couple of decades or so, and plenty of paper jams along the way. Most resolved within minutes. One especially tricky jam took me 30 minutes, a pair of tweezers, and loads of patience, but I got it working again. What I've never had is a printer that completely stops working because of a simple paper jam! I've owned this printer for about 4 months when I had a paper jam last week. I turned off the printer, removed the stuck piece of paper, canceled the print job, and turned the printer back on . . . and got the Support Code of Death: 6000. Since then I have literally spent hours, HOURS, of my life trying to fix this issue. I have read all the detailed instructions on the canon support website, followed them, with a flashlight I might add, all to no avail. I've combed numerous websites, repeatedly done a hard reset while also restarting my computer, and nothing, NOTHING has worked. This seems to be, in part, because there's no easy way to access the feed rollers from above. Every other printer I've ever owned has allowed you to pop it open so that you have complete access to the feed rollers. This almost always allows easy removal of any stuck pieces of paper. This printer does not allow for that. You can access the feed rollers from the bottom by removal of the paper trays (just make sure you don't accidentally cause a spring to fall out cause getting it back in is a nightmare) which is of limited usefulness, or, you have to try to cram your hand into a small opening in the front of the printer. Utter stupidity in design. This may be one of the reasons why this brand of printer has been plagued by just such problems for many years. It's a fact of life that everything has to break down eventually, I mean, entropy, it's not just a buzzword! But I think we can all agree that a printer should last for more than four months and that a simple, routine paper jam should not be enough to cause it's untimely death. Also, for those of you who might be inclined to think I'm too simple to understand how to fix such a basic problem, my husband, who is a lead software engineer with almost 20 years of experience in industry (and I know, software is not the same as hardware, but it's a printer, and he's very familiar with those) ended up being "What the %#%*$#%&&!!!!" because he couldn't figure it out either. What I'm saying is this: if two reasonably intelligent mammals who know how to properly frame their internet queries and follow instructions can't, after many hours, get this thing working again, it's probably not worth the time, effort, or your hard earned money.