Bests & Worsts Reviews from Amazon

Sure, sometimes difficult people just need the right words and approach to find a mutually beneficial solution. But at work, when you're dealing with powerful sociopaths and incompetents who simply don't care, the advice in this book is completely and utterly useless. Similarly, the advice for dealing with bullies is wrong, ignoring the psychology of bullying. The only way to deal with a bully is to expose their behavior in front of others who openly will take your side.