Bests & Worsts Reviews from Amazon

I have had a Kindle since they were first introduced. I have always been very happy with the quality of every Kindle I've owned until I bought this one after my previous one died. I was impressed by the low price, yet there seemed to be so much extra for the money. Everything written about the features on Amazon are totally misleading. The moment I turned it on I knew I'd be returning it. The screen quality is so poor that everything looks blurry. The screen on my first Kindle was far superior to this one. It's also hard to make it work because it doesn't behave like any Kindle I've had. It behaves more like a Smart Phone. The cord is so short that when I plugged it into the power strip on the floor next to my bed (which is low to the floor) I could barely hold it to read anything without having the plug pull out of the outlet. But the most disappointing part for me was the way a Manager at Amazon handled my questions about the new Kindle when I called to find out why the write-up on Amazon was so misleading. There is supposed to be a Mayday button on it but that's not true. It's also not a full 8 inches of reading space and other things are also not what is advertised. He was rude and sanctimonious and when I complained that my previous Kindle had only lasted 14 months he implied that I must have dropped it or mishandled it for it to stop working so soon. I have always kept it in a hard case and I have never dropped it or allowed dust or anything else to get into it. I told him I was reading a book when the screen just went black. I had a Kindle Fire HDX, with an 8.9" screen with 32 GB that I paid over $359.00 for and I took great care of it. I told him I thought it should have lasted longer than 14 months. He said they have lots of them around the office and they were all working just fine so I must have misused it for it to fail so soon. I am returning this piece of junk that's nothing like it's advertised and have gotten another Kindle Fire HDX just like my last one. If this one fails as soon as the previous one that will be the last Kindle I will own! By the way, I am a Prime Member and have always had outstanding service from every Customer Representative at Amazon until I was treated like dirt by this Manager. You can be sure I'm going to report his rude behavior to his superiors. I have a feeling he forgot that all the calls are recorded so he can't deny what he said to me and the way he said it. I'm going to make sure he never treats another customer the way he treated me!