Bests & Worsts Reviews from Amazon

I am not one to write a poor reviews but I am changing that trend right now. The desk seems Like it would be a great item. In fact, one that isn’t defective- I am sure is. My guess is that I received one of the few defective items. It happens. Along with the package comes the vendors notice to contact them versus Amazon if there’s any issues with the product. I used the desk for one day and raised and lowered it approximately three times over my eight hour shift. The next morning, the desk would not raise Easily and certainly did not stay up. I noticed that the hydraulic fluid had leaked out and was all over my desk and had dripped onto my chair. Wanting to be respectful of the companies request, I called them first thing to let them know of the issue. They asked me to take some pictures and send them via email. I did that. The next day or maybe two days later, they asked me to send a video. That was quite a dangerous request. I am alone during this whole Covid mess and trying to take a video of a non-functioning desk is not an easy task. It came down quickly and caught my finger. It could have gong very badly. Regardless, I did the best I could and sent it along. It has been two weeks since then and I haven’t heard a thing. I reached out a couple times to see if there was an update and still nothing. Again, I absolutely believe this is a good product. The customer service, however, should have all of you thinking about which company you use for your adjustable desk. It has been nothing short of a nightmare.