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Do Not install firmware update from Epson for XP-430 printers
I have been using an Epson XP-430 purchased through Amazon for a little more than a year now. The cartridges which came with the machine lasted an incredibly short time. I went to a local Office Depot to get replacement ink, but it was not in stock. I went to Amazon to get cartridges 288XL. The genuine Epson cartridges were not immediately available, but generic ink cartridges for the XP-430 were available for less than half the price of the Epson ink. I ran the printer, and it printed flawlessly using generic ink all purchased through Amazon. A few days back there was a big notice on my computer that my printer required a firmware update. It was working fine so I was leery, but I am a CPA and this is tax season, so I let it download the firmware update. Upon completion of the update all of a sudden the printer did not recognize Any of the Just Replaced ink cartridges which I had used for less than a day. THIS IS A HEADS UP TO ANY OWNER OF EPSON XP-430 USING GENERIC INK... DO NOT INSTALL THE FIRMWARE UPDATE. This situation shut down the printer completely, it could no longer even scan. I think We the consumers, should be able to determine for ourselves whether we are willing to risk voiding the warranty by using affordable ink, not supplied by Epson. I am surprised it is legal for Epson to notify users an upgrade to the firmware is required, only to disable their printer, but that is what has happened.
April 2018 · Office Products · verified purchase