Bests & Worsts Reviews from Amazon

This is the second Kid's Kindle Fire I've had where the charging port stopped holding a charging cable (and therefore the tablet couldn't be charged). The first one that died, they declined to honor the replacement warranty because a new version was out and the old, discounted tablet was out of stock. I had to buy a new tablet. Then I adopted another child and bought another new tablet. The charging port on this one (number 3 in our household) lasted four or five weeks. After emailing for a warranty replacement request, I was told I had to initiate a Live Chat for troubleshooting instead. I'm currently chatting with Amazon Customer Service, and I've been transferred three times so far in this chat that has already lasted 40 minutes, and I've been told that the replacement offer is only good for 30 days, and the remaining two years warranty is "send it in and we'll repair it", not at all the "if they break it, we'll replace it, no questions asked" like it says right on the product image. Very, very disappointed in this experience. All of this is second only to problems with the tablets themselves. They are constantly running out of memory, kids have to delete app after app after app and have to reboot them at least once or twice a day, and they frequently freeze up. Apps stall out while they're being downloaded (with a very strong wifi signal in our house) and are generally hard to work with. If I didn't have a couple hundred dollars already sunk into these devices, I'd ditch them. Pretty unhappy. *****They have agreed to mail me a new one after I mail the broken one back. They can't explain why their process to get a "no questions asked" warranty replacement takes 5 people, two emails, and a 45 minute Live Chat.