Bests & Worsts Reviews from Amazon

So here's the thing. I originally loved this fan, until it became unusable. PROS: Fan is quiet, powerful, heavy (solid), looks nice, and we use it daily to keep us cool. We liked it so much, we bit the bullet and bought three! CONS: The grills rusted in less than one year, and now are completely unusable. In fact, they ruined two of my wife's shirts when she was moving the fan. The fans have always been used indoors. We live in Hawaii (which is why we need fans), but do NOT live near the water, so it is not exposed to salt spray or anything like that. BIG FRUSTRATION: Customer service was not what one would expect from a company that charges $120/fan (and for a customer who purchased three of them). I've spent hours taking pictures and e-mailing back and forth (16 back and forth e-mails and counting). At first, they told me it looked like dust and grime, and to wipe it off -- and they stated (and I quote) "Since these fans are stainless steel, they cannot rust." Ah, if only it were true! We tried cleaning the grills as they recommended, and when that did nothing, we even tried with a little Brillo pad, but none of the RUST was coming off (we took more pictures and sent to them.) So what would it take for me to change this review? Simple. Send me new grills (and I will happily return the old ones so they can learn from my pain what must be a fault in their design or manufacturing). So far, we remain at an impasse. My next step is to request a full and total refund of all three fans. And to keep making sure all new or potential customers realize the problems with this very expensive fan, and with the failure of their customer service to stand behind the product.