Bests & Worsts Reviews from Amazon

I've used Valrhona cocoa for years. This isn't it. Chefs and cooks who order Valrhona know what to expect from this brand of cocoa -- Valrhona is the most intense cocoa -- with the most intense aromatics -- out there. The product arrived in a generic plastic bag with no label, and was sealed with a twisty tie. No jar, as pictured, no label of authenticity, no seal of freshness. The plastic bag indicates this cocoa was filled from a big bulk box, a box that's probably not been sealed up tight, been sitting awhile, and probably an old product. . When you open a foil pouch of genuine Valrhona cocoa, the smell is so intensely aromatic, others can smell it across a large room. When I opened the plastic bag from my order, the cocoa smelled nothing like Valrhona. This cocoa is dead -- it's either not Valrhona or stale Valrhona. In any case, it's unacceptable, especially at $15 a pound. Don't waste your money. Why is Caputo's packaging Valrhona this way, and not providing the product in a sealed jar, as pictured in the Amazon listing? In regards to freshness and aromatics and product acceptability, does Caputo's really think the chefs and cooks who seek out Valrhona won't notice the huge difference between this dead cocoa and the real thing?