Bests & Worsts Reviews from Amazon

according to people

344
people found this helpful, as of 2023
ranked #68,282 most helpful out of 571,544,897 reviews
★☆☆☆☆
Buy It From a Store - Great Image But Questionable Reliability
I did a lot of research before I purchased this TV. It was the right combination of performance and design so when the price dropped on Amazon I did not hesititate to order it. Once it arrived, I basked in it's warm comforting glow as I threw broadcast content, dvd's and games it's way. It handled everything with grace and elegance as the beauty of it's screen seemed unfallible. But alas, this lasted only for ONE DAY. . . . Less than 24 hours of taking delivery of the TV, it broke. You turn on the TV, the screen shows up for 2 seconds and then it powers down on it's own. The standby light flickers on and off, with the TV unable to be revived. Apparently there is something wrong with the power management board which I discovered after doing some research on AV forums and other owners. Sony seems to be aware of the problem as well since it's documented in their manual but doesn't feel the need to do anything about it. The joy I had felt just one day before, quickly left my body and turned to scorn. I called Amazon first to see what my options were. Wouldn't you know it, I had none on a TV over 27"; no returns, no exchanges. So I talked with Sony. . . . They offered to fix it, but wouldnt' send me a new replacement unless it was deemed unrepairable. If a replacement was sent, it wasn't even guaranteed to be new. A refurb is more than possible. Wonderful. So with no other recourse, I sent it to be repaired. The repair place that was assigned has not been confidence inspiring even though they are an authorized service provider. When they came to my house, they told me the repair would take one week. Now they say two. Next week it'll be a month, who knows. Anyways, I share my story as a public service to my fellow shoppers. This is what you should learn from my misfortune: 1. You can't return this TV or any other TV 27" and up from Amazon. 2. Buy from a brick and mortar store so you can return it if you want. 3. This TV has a known issue with the board on some units, get an extended warranty and save yourself some grief.
June 2006 · Electronics · verified purchase
the product in question
Sony Bravia KDL-40S2000 40-Inch Flat Panel LCD HDTV
3.4★ · 39 ratings, as of 2023
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