Bests & Worsts Reviews from Amazon

Blower has a defective priming mechanism and can't be started right out of the box. Amazon doesn't do returns on leaf blowers so I contacted the manufacturer. HITACHI said the part isn't covered under warranty but, after some terse emails, they agreed to send the part to me out of the goodness of their hearts. I asked HITACHI how I was supposed to install the replacement part once I got it. HITACHI said I would have to go to a service center or ship the blower to them at my expense. I checked the website for a service center and the closest one is over an hour away. I called them and they said that they don't service HITACHI and that their name should have been taken off the website years ago. I have to say, I already have one of these and my old one works great. I was a HITACHI fanatic. But the new one looks cheap and it doesn't work, plus HITACHI service is apparently more concerned about schooling their customers on their policies than they are listening to and working with them. Even the supervisor stepped in and drew the line with me. I am sure someone important at HITACHI would be embarrassed if they knew.