Bests & Worsts Reviews from Amazon

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257
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ranked #109,295 most helpful out of 571,544,897 reviews
★☆☆☆☆
Pretty sad
Pretty sad is an understatement. I read the reviews about the difficulty in connecting this printer to wifi but thought I can handle this. Having read the reviews I knew not to spend more than 20 minutes trying to set it up by wifi. I connected it to the USB printer cable I had been using and set it up with the Win 7 computer that my former Brother printer was on. All went fairly well and it wanted to install a firmware update. OK ..... I started that and about 40 minutes later the install bar had not budged much past 1/10 of the distance. I cancelled out and discovered another window had popped up directly under that one. By this time I was in no mood for any more of this and just wanted to see if it would print. It did. I went to the android app I had installed in my first effort and it said I needed to update the firmware. Great, I thought. When I said yes to update it wanted a password. Nowhere in the instructions or disc did it tell me a default password. A quick Google search told me it was initpass. Pity the folks that aren't aware and don't reset it. I'm typically pretty happy with tech items and will give a positive rating. I do think it prints well and once connected it seems to work well. At this point technology should be pretty much plug and play. Shame on Brother for the shoddy documentation. I will use the printer for a few weeks and leave an update on wifi connection and print quality. Update about three weeks after purchase. I have not had the problem of not wanting to connect after going to sleep. It has been printing well from different devices. I am not changing the number of stars because I'm still not impressed with the shoddy documentation. Another update. I dropped the review to one star because it began dropping offline and it is a major pain to constantly have to reset the wifi. Again, most tech should be designed to plug and play. The print quality is still good and toner usage is minimal but the network issues are unacceptable.
September 2018 · Office Products · verified purchase
the product in question
Brother HLL2350DW Refurbished Monochrome Printer (Renewed)
4.4★ · 12,120 ratings, as of 2023
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