Bests & Worsts Reviews from Amazon

Rosetta Stone Tech Support is among the worst I have ever experienced. I have had their software updates render their product useless (ie. A static gray screen that won’t move. google it). After several iterations of failed attempts on the part of their Helpless Desk, involving literal hours in chat sessions in a struggle for patience in the face of unbelievable incompetence, I eventually face facts and delete every trace of Rosetta Stone from my PC and reload. Having purchased two languages, reloading is a very time consuming process. That has worked so far, but seems an entirely unrealistic price to pay to continue using their product. No matter how many features this product offers, the user experience with tech support is so bad that a potential consumer would do well look for a different vendor. To imagine, a purchase will not result in several adventures with Tech Support is unrealistic. It would be like saying “I’m going swimming but I really don’t expect to get wet.”