Bests & Worsts Reviews from Amazon

I own a lot of LG products. Note: I purchased this one from B&H not Amazon. This is the first one that ever required warranty service, so this is a new experience for me in that department. Maybe some of you would be interested in this warranty process because, who knows, you might be one of those 2% who have a problem with this TV. The Problem: The screen develops a stress crack at the top center after about 35 days. The Solution: Repairs will take 20-30 days. A local outfit needs to order the parts and then they come out and do the repair at your home. I contacted LG and asked for a replacement instead of a repair because of the age of the TV. They refused my request based on LG company policy. So basically you pay for a new TV and get a refurbished one. As I mentioned, the odds are against this happening to you but buy enough LG products, especially a high end, leading edge TV like this one and you will eventually get to experience this for yourself. For me, this will be my last LG purchase. Update: Lg has refused to service the tv under warranty due to hairline crack. TV was handled, per the instructions, right down to gloves and "palming" when lifting, avoiding any touch of screen but cannot prove. The replacement screen costs over $3000. This appears to be a somewhat rare problem with this tv according to B&H. They sold 200 of them and had 2 returns. Makes a wonderful coffee table. Update #2 Conclusion: The tv was absolutely installed correctly and not touched again after installation. We installed it without touching the screen and supported it on the bottom when installing per instructions. I am a retired facilities manager at Stanford University and have installed numerous flat screens without incident. This particular tv worked for over a month. I believe the tv had beginnings of a hairline crack when we received it. It most likely developed further from expansion and contraction of the glass over the course of the month and a half. Of course, none of that is provable without further examination which LG says they will not do. On top of that they will not even put anything in writing stating their reasons for denying my warranty claim. Pictures 4 Guy: I had to shine a small spotlight on the crack in the second picture to reveal it. The service technician that came out to verify the "physical damage" said LG is absolute worst in customer service and best is Toshiba. BTW, Toshiba just came out with their new QLED series.