Bests & Worsts Reviews from Amazon

I'm a club DJ and have always used over-the-ears for work, but in-ear for play. I bought these about 2-3 months ago. I had conducted extensive research into "mid-grade," in-ear, ear-bud type earphones. I found that Shure, Ety, and UE were at the top of the review lists. After careful consideration of sound quality, noise isolation, looks, and durability, I went with the Super.Fi 4 Pros: They look sharp, and they are the smallest in the UE line-up. I'm not a fan of large earphones (I sometime sleep with them on) The sound quality is great. After they are "broke-in" they sound superb in the mid and high tones. The lows are lacking. I know how to set an EQ and how to sound test equipment--point black, if you like any kind of R&B, Hip-Hop, Electronic/Dance music, you'll want something with a little more "thump" They come with a multitude of earpieces (I prefer the double flange) Cons: Now, the reason for the 2-star rating: The lows suffer--really! I've gotten clearer, punchier, bass response for a $20 pair of Sony buds. The construction is cheep, wait, I meant CHEAP! The wires are "angle-hair thin" and the connections are thrown together. THE KICKER: My left side shorted out after three weeks--Three Weeks! When I contacted the company they were of no help. The "Service Rep" I spoke with treated me very disrespectfully, and didn't seem at all concerned that the "earphones of the stars" went bust inside of a month. I told them I wanted a refund, and sent them the goods with a receipt. They said no, and then tried to sell me another pair for twice the original price. When I said "hell no," they agreed to send a replacement pair (I had to pay the shipping--are you kidding me?) All-in-all I would never again buy anything from this company. I don't care how recommended some of their products are. I'm all-about customer service. THIS COMPANY DOES NOT CARE ABOUT YOU ULESS YOU HAVE A RECORD DEAL! I don't know why they got into the retail market