Bests & Worsts Reviews from Amazon

I just went to use my dyson vacuum that I had actually been loving so far, (Battery life is meh, but suction and cleaning is good.), and got a blinking red light. Upon calling customer service, I'm told it's my battery (I have meticulously followed their instructions in the care guide to extend the battery life of the vacuum.), and that only the motor is covered under the warranty, mind you this vacuum is 10.5 months old.. My two options are: drive 185 miles to a service center, or I can pay ~$108 for a new one, but since I'm under warranty they'll give me a "generous" 20% off offer bringing it to ~$83. After feeling thoroughly ripped off I asked the representative if he was telling me that Dyson was not guaranteeing a $300+ product for even a year, which he replied this was a fringe case and there was nothing he could do. I then asked to talk to his manager, which he told me didn't exist, I rebuffed him on that claim and he put me on hold. After 5 minutes he came back and told me his "manager" that previously didn't exist was going to give me a 1 time courtesy battery because this was such a "fringe" case. I'm glad I get the free battery, but I know if anyone else in family had been in the same situation they would have felt they had no other choice but to buy this battery for 1/3 of the cost of the original vacuum. I will not be purchasing another Dyson and I will make sure no one I know does either. TLDR; The battery didn't last 11 months, and Dyson tech support are condescending and try their best to sell you a $100+ battery replacement because "it's not covered".