Bests & Worsts Reviews from Amazon

First the good. It is a very nice case, aesthetically..... I ordered the green and black version. The contrast of the outer colors looked sharp and the material doesn't have a cheap look to it. The sleeve also seems to offer nice protection. Every other reviewer seems to rave about the "extra" protection the bubble interior offers. I'm not sure how convinced I am as to the advantage it offers over equally bulky non-bubbled padding. But it's an attractive gimmicky feature that helps rooCASE sell this sleeve. Now the bad. It's quality is questionable..... The sleeve feels well built, and if you read the other reviews you'd be convinced of the same. As I was. When I purchased this from Amazon it had a perfect 5-star rating. As I mentioned earlier, the material doesn't look cheap and, in fact, has a quality feel to it. The zippers and invisible zipper line seemed to possess the same quality as the sleeve. I carry the MacBook extension cord and charger with me and the front pocket was a large reason for why I chose this sleeve. After receiving it I slipped the MacBook in without a hitch, though there was ample wiggle room -- rooCASE could have lost a bit of bulk by making this sleeve a tighter fit (I have the MacBook Air 11.6"). I then placed the power and extension cords into the front pocket without any trouble. For three days, all was fine. Then, the stitching around the zippers started coming loose. It began catching in the zipper line and jamming the zippers. Within a week's time the front zipper was rendered useless. The main zipper not far behind. The bad continued. Customer support..... I bought this item from PC Micro Store via Amazon. Because of the absolutely stellar reviews this item received on Amazon, a website known for its honest reviewers, I figured I'd gotten a defective case. I requested an RMA and returned it through Amazon, completely expecting to simply re-purchase this sleeve once the refund was issued. To my dismay, I was never issued a refund, nor did the seller (PC Micro Store) or rooCASE ever contact or follow up with me in any way. I have since bought a different case and am very happy with it. My ratings..... Despite my issues with this product I gave it 4 stars for protection since, whether the bubbles are "super" or just a gimmick, it does seem to offer fairly good protection. It did not receive 5 stars in this category since I felt the case itself could have been designed to be a tighter fit. It got 2 stars for quality of product, as opposed to 1 star, since I can't be certain I didn't just receive a defective item. Overall, though, it gets a 1 star rating since I am now left without the case or the money I spent on it. Bad quality or defective?..... I am writing this review to offer my experience to others who might be misled by the sea of perfect reviews. The caveat, to be fair, is since I was never issued a refund or replacement, I am still left to wonder if this case is genuinely of poor quality or if I was unfortunate to receive a defective item. But still be aware of the questionable customer service of PC Micro Store, the only seller of this product at the time of purchase and of this review.