Bests & Worsts Reviews from Amazon

Right out of the box it was one problem after another. First, the printer wouldn't connect on a 5G network (the network I use for my home computer)... so I had to switch my home computer to another network if I want to print. Second, the printer had a very difficult time finding my network. Took about a half a dozen times before connecting. Once these issues were resolved then the color ink cartridge that was included with the computer didn't work. So now it's on to spending at least 20 minutes on the phone with HP support with someone who does not speak clear english. .... After about a 30 minute call they told me to buy a new color cartridge. When I told the person I did not want to purchase a new $25 color cartridge when I had just purchased a brand new printer, they told me that was the procedure because they were not sure if it was the cartridge or the printer that was defective (that rationale still doesn't make any sense to me). That was HP's "help." It's that kind of crappy customer service that will have me going out of my way to NOT buy an HP product in the future. I had the printer less than 2 hours before I had to box it up and return it. I just want to print out some plain, basic documents over my home network. Didn't think that would be such a hassle.