Bests & Worsts Reviews from Amazon

It's a beautiful looking printer, the speed is fast and the color printing looks good. The software is buggy though. I wasted half a day installing and reinstalling the software to enable wireless printing. Finally I waited until Saturday and called customer support. It turned out I needed to go "Devices and Printers/Add a Printer/Add a Local Printer/Create a New Port/EpsonNet Print Port. This instruction is nowhere in literature. Now wireless printing works, but wireless scanning only works when the printer is connected to the computer by USB cable. The "Epson Connect" software for remote printing does not install. It "cannot find" the printer, despite the fact that wireless printing works. The customer service rep suggested my Avast virus-protection freeware was probably causing the problem, or my Cisco router setup. I'm no computer security expert but clearly those are last resort notions from a rep who doesn't know what he's talking about. He asked me to do an installation on another computer in the house, and when the printer again couldn't be "found" he suggested the computer, 20 feet below the router through the floor, might be too far away from the router. Again, clueless. I'm tempted to return the Epson and try a Brother, but what a hassle. 1-star until Epson debugs the software. Update October 14, 2013 - I strongly discourage anyone from buying this printer. The wireless printing issue has never resolved itself. Printing images in "standard" mode typically results in streaks across the picture, it's necessary to print in "high" mode to get a proper image. Copy settings must be endlessly fiddled with to get a 1:1 image reproduction. Today is yet another strike - I am printing an invoice from an email, and the printer prompts me to replace the cyan and magenta ink cartridges. I don't need color so I change the setting to black and white, but again am prompted to replace the color ink cartridges. I'm presented with two choices - buy Epson ink, or cancel, so I cancel and am punted back to start. That is to say, I cannot print in black and white until I replace the color ink cartridges. Now I am going to make this personal because it is deserved - It is absolutely unbelievable how a company's leadership and people can have so little pride as to put out such an incredibly poorly configured, poorly supported device such as this. My only pleasure is in this buying replacement ink cartridges from a re-manufacturer instead of Epson direct. Really a sad piece of equipment, do not buy, and I will not buy an Epson printer again. Update 12/29/13 - Starting a few weeks ago, the printer recently stopped laying down ink on the "plain paper" setting. I had to set the printer to "glossy" to lay down adequate ink. It took 4-5 minutes to make a copy on this setting. A few months ago I switched to generic ink cartridges. They were compatible until today. The printer now "Cannot recognize" the ink cartridges. No surprise, the cartridges have plenty of ink but the printer still demands I reinstall them. It's won't proceed, no longer functioning even as a copier. One of the worst purchases I've ever made. Wish I could rate it zero starts. Update 12/30/13 I just ordered the Canon PIXMA Printing Solutions MG7120 Wireless Inkjet Photo All-In-One Printer, Cloud Enabled, Black to replace this Epson printer that has been disappointed since day 1. Looks like every multifunction printer sold on Amazon has a bunch of bad reviews, but this PIXMA seems to have the best ratio of positive to negative reviews. I will Freecycle the Epson. Update 1/3/13 - I've installed the PIXMA. Very nice looking machine, great copy and scan quality. Easy installation. The wireless connection installed perfectly. The scanning software didn't install properly until I identified a conflict with Avast! Anti-Virus. Now I'm fully installed, very relieved to be done with the Epson and with a working printer, easy to use, good output quality. Update 7/22/15 - The Canon MG7120 is still working great, and generic ink refills have been trouble-free.