Bests & Worsts Reviews from Amazon

This has been a horrible experience, so bad, that I decided to write a review for the first time. I bought this product because of the specs, and the reviews. It was working ok till the first 3 months (That was when the free customer support expired). Right around 100 days, I was getting disconnected from the internet a few times a day, that kept on going, till day 130ish, at night my WiFi goes offline for 4 hours. Now the danger is every sensor in the house is connected to the WiFi, forget about security concerns, if the temperature sensor goes offline, the heater can work open loop, overheat, and can cause a fire!!! In the morning the first thing I did, was calling the customer support, the guy picked up, and asked me only two questions, is the LEDs on the back (which shows if it is connected to adaptor) is Green, and if the light on the front is solid, and I said, YES!! Next he said, OK this shows us that it is a software issue, and I can no longer help you, I have to connect you to our technical team, and by the way, you need a subscription of at least 12 months $139.99 !!! I had just paid $380 for this router!! What kind of a customer support is this? How are you expecting me to spending another fortune on it? So I decided to do a web search and troubleshoot it myself, and at night concluded that I need a Factory reset. I did a factory reset, and now I can not connect to the router not by the app, nor by my laptop to set it up!!! I did reset it 4 more times in a row, and no luck. I had to call back to customer support at 1AM, I think somebody from India responded, and same response, if you need our support you need a subscription to customer support, but this time the subscription was cheaper $49.99. At that point I had no other choice, I had to work tomorrow morning, and I needed WiFi, so I agreed on the payment(The payment was $49.99 for a single usage and he agreed to extend it for 3 months, while when I called in the morning the operator said minimum is $139.99) . So when I was connected to the customer support, he did exactly the same thing as I did as of factory resetting the router, and I told him it didn't work for me, so we kept trying, and after 4th reset, we were able to get connected to the router and set it up!!! nothing else!!! It was very frustrating for me to realize I had to pay for that?!!! Apart from that, now at 3AM I had to go and reconnect every single device and sensor back to WiFi, which is a huge pain!!! It really shows me that NETGEAR has zero confidence in their product that they start charging us for customer support (As the expense of customer support probably skyrocketing for their products!!!). If a company really believes in the quality of their products, they know they wont have to spend millions on customer support, and they wouldn't charge their customers!!!