Bests & Worsts Reviews from Amazon

For $384 each, you would think this is top-of-the-line. I saw the many 1 star ratings and think that they guys are just overly critical. But I was shocked that after 2 weeks of perfect use, my headsets start to disconnect by itself from my phone. It would re-boot the connect, the headset audio would say "Bluetooth Disconnected. Bluetooth Connected." I cannot carry on a phone call, not a song, not anything without this continual interruptions and disconnects. A cheap bluetooth $20 headset will lock in a connection solidly for an eternity. But this expensive Bose is horrible on this essential feature. Comfort, material, design, construction, performance, ... all fine. Other than the fact that it connect connect to my device for more than a few minutes long before auto-disconnecting the bluetooth. I search everyone on the web, but there's no solutions to be found. There are thousands of instances of this occurring everywhere on this product. Check out the 1-star ratings on Amazon and you'll see what I am describing here. After 2 headsets with 100% failure, I know this is not a fluke. This flaw is built-in and designed into the headset hardware/firmware/software. I called Bose Tech support. They took me through a process to turn off the headset for 30 seconds, plug it in to the charger for 5 seconds, then unplug from USB charger and turn on again. This is very rudimentary. I have unpair, rebooted device, drained the headset battery, reloaded the Bose App, resynch to my phone many times, airplane mode, turned off bluetooth, tried on different phones, computers tablets, ... in the end, it all fails. Bose Tech support was good, though. They offered to replace, but I don't think that's the problem. I just want their engineer to get all-hands-on-deck and fix this serious problem on such an expensive product.