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Broke after 6 weeks of light use - Maclaren won't honor warranty
We ordered this stroller for our 4-year-old son with cerebral palsy who can't walk. We will be getting him a wheelchair in the next year or so, but needed something lightweight to carry him around in for short distances in the interim as he's outgrown traditional strollers. When it arrived, we LOVED it. Lightweight, easy to open, fits in the back of the car. My son LOVED being in a seat that fits him, and he'd been pushing it around the house by himself. I was very excited to take it on a vacation after we'd had it about 6 weeks. However, on our first day, it broke. Two rivets popped out of the bottom brace when I was opening it up in a parking lot.
I have gotten NOWHERE with Maclaren customer service, who has only given me the runaround and is refusing to honor the warranty. Luckily, we can still return it to Amazon, but will be launching a social media outrage against Maclaren first. I also don't want a replacement stroller since this one broke after 6 weeks of light usage. My son is way under the weight requirement and we followed the usage guidelines to the T. Unfortuinately, other similar options are quite a bit more expensive.
Hopefully others have a better experience with this product and with Maclaren customer service.
July 2017 · Baby Products · verified purchase