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SmartHub DROPS SIGNAL + TV Requires Manual SW Updates!
Before buying this TV, I read all the reviews on Amazon. I also conducted my own research online, comparing a number of Smart TVs on the market. While I'm happy with the basic functionality of the television, I'm quite disappointed with "smart" part of the TV. What the reviews and research didn't tell me was the following:
BIGGEST ISSUES:
1. SMARTHUB DROPS WIFI SIGNAL EVERY 5-15 MINUTES, so if you're trying to use the SmartHub to watch Amazon Instant Videos, for instance, your frustration level will likely build to a point that you'll want to take a sledgehammer to the television (no joke!). Every time the signal drops, which can be every 5 minutes or every 15 minutes, you have to reset the network on the television, including waiting for the television to recognize your WiFi and then reentering your password. There are numerous Internet forums, articles, and discussions on this issues. Simply type in "Samsung television drops internet connection" to find/read them. As these articles, etc., explain (and I can attest), it is not a signal strength problem; therefore, moving your router closer to the tv and/or adding a signal booster is useless. You will continue to experience this problem. In fact, Samsung is aware of the issue and recently released a software update to address it ... but the update doesn't work! The problem persists. And that brings me to my second issue ...
2. SOFTWARE/FIRMWARE UPDATES ARE MANUAL. I didn't even know there software/firmware updates until I was trying to fix the above-referenced issue! Now that I know they exist (and are a pain to deal with!), I have to remind myself to check for the updates, since Samsung doesn't notify me that they've been issued. In addition, the website has some errors, so if you look for the update on one screen it doesn't exist, but if you manually search for your television model, the update shows up.
3. ALLSHARE IS LIMITED. My example is related to viewing photos. I assumed I would be able to view all the photos from my computer, but that is not the case. AllShare only allows you to view a limited number of folders (I believe it's 9, but I can't remember). And then, each folder can only have a limited number of files. And on top of these issues, it often takes a while for the photos to load ... and to get from one photo to the next. These limitations, and other similar limitations, render the AllShare "feature" virtually useless for me.
OTHER ISSUES:
1. CAMERA IS ALMOST IMPOSSIBLE TO USE B/C OF ITS LOCATION. We have a 60" television and a relatively small living room. Because the camera is located on top of the television, we have to back up into the kitchen in order to even try to use the camera.
2. VOICE RECOGNITION LAUNCHES RANDOMLY. This is a minor frustration, but a design flaw nonetheless.
At the end of the day, I wonder how smart I was to buy such a "smart" television at such a hefty price tag, when a regular television and an Apple TV (or similar) offer many of the same results at a substantially lower cost.
October 2013 · Electronics · verified purchase