Bests & Worsts Reviews from Amazon

If I could give it no stars I would! I'm livid with Nordic Track right now! We purchased this on cyber Monday (11/28/2016) and it was delivered 12/7. Ordering and delivery through amazon was great. Delivered right when it said it would. Set up went pretty smoothly, but it was two of us working together for about 1-1.5 hours. We were so excited for this product, and really liked it for the brief period that it worked, but not anymore. Fast forward about 2 weeks and we notice the resistance is no longer working (it did when we first got it). Ok, no big deal, it's over the holidays and we aren't using it much, plus we have the 1 year parts and labor warranty through Nordic Track, so we put off calling until after the holidays. We contact customer service on January 4th, explain the problem, do a small amount troubleshooting with no success, and are told we will be sent a new resistance motor to install ourselves. Fine. But oh wait it's on backorder.... Um, ok. So we wait for it to come a couple weeks a later, install it, no change. Call customer service again. Send another part. Repeat process 3-4 more times. Fast forward to 2/13/17. I call again because, even though we are waiting on yet another part to try to fix the resistance not working, now the incline is no longer working. I keep my cool, and explain that this has gone on for too long, original problem is still not fixed, and now we have a new one. Insist on a technician to come out. Customer service at Nordic track agrees, but basically says all they are going to be able to do is confirm that we have installed the parts correctly, and then we will determine the course of action from there. Ok.... Oh and they will send us, get this, ANOTHER PART!!! Technician came by 2 days ago, said everything appeared to be installed correctly, was not able to determine what was causing our problems, and left because he did not have any additional parts to try. Yesterday we received the final part (the console), switched it out, and guess what.... IT STILL HASN'T FIXED ANYTHING!!!!!! Today I called customer service again, this time ready to fight. It is 2/22/17 and we have not yet had our machine fixed. I tell them that I want a refund or a new machine, "Sorry, we can't do that because you bought it through Amazon". And surprise surprise, we are outside Amazon's return window (never mind the fact that I don't even want to think about how we would have returned this machine to Amazon). Silly me for thinking that my warranty through Nordic track would be sufficient to fix a problem on a BRAND NEW MACHINE!!!!! So as of right now, we are waiting for the technicians notes to be submitted to Nordic track, and then I have to call back in 2 days (Their response when I told them that they need to call me when they get in the notes because I'm sick of sitting on hold and getting no where was, "I'm sorry we don't make outgoing calls, so you will need to call back in two days to determine what can be done at that time"). I've played nice, I've been patient, and now I'm furious. My husband and I have sat on hold with customer service at least 5 different times (I've lost count), changed at least 4 different parts (on our own), and still don't have a machine that is fully functional (going on 2 months after the initial resistance failure). Stay away from Nordic Track, and be aware of their MANY MANY MANY other companies with the same awful, scamming customer service.