Bests & Worsts Reviews from Amazon

I subscribed to this magazine for at least 15 years and agree with all the good things other reviewers have to say. Unfortunately, with the retirement of the long-time editor, a major format change was implemented. One of these included dropping a regular favorite, "Wanted," in which readers sent in requests for long lost poems, songs, sayings, friends, collectibles, and "card showers," which brought happiness I am sure to thousands of people over the years. The audience now, judging from many of the articles, is aimed at people born in the 1950's and 1960's. Even the ad inserts are targeted, based on the photos, at people in their 20's and 30's. I decided to cancel my subscription and, because I was really unhappy, accept the published guarantee, which reads, "If at any time you're not completely satisfied with Good Old Days magazine, you can cancel your subscription and receive a full and immediate refund of the entire subscription price. No questions asked." This guarantee has appeared in the magazine for years and is still on page 6 of the March/April 2013 issue. I had renewed for several years for $27.97 before knowing about the format change. I cancelled online and got an immediate email giving my refund as $9.33. I called Customer Service and was told that a full refund had to be requested at the time of cancellation because, "We don't offer it--you have to ask." Of course, there is no place on the Web site to do ask. The lady I spoke to was quite snippy and sort of implied that I was an unpleasant person for expecting them to actually do what the guarantee said. I still do not know whether Good Old Days will live up to the promise because after she said, "You mean you really want the full refund?" and I replied "yes," she said have a nice day and hung up. It is sad to see something that was great fall down. I will be replacing this with Reminisce.