Bests & Worsts Reviews from Amazon

First let me make it VERY clear that Amazon.com is ALWAYS the best. Top notch shipping, friendly/professional customer service, timely delivery. I absolutely love Amazon.com - NEVER have had a single problem. Weber makes incredible products, I personally own three Weber Grills and every family member and most of my friends have since purchased at least one because they admire mine so much. Now comes in to play Weber Customer Service..... I purchased this smoker Thursday 9/3/09 and had it shipped over night, which of course Amazon.com did perfectly. Since I knew the smoker was at the house so I stopped at my favorite butcher on the way home from my office, purchasing roughly $200 in meat. It was to be a great Labor Day Celebration with fine cuts of smoked meat at our annual End of Summer Bash. I came home and excitedly started putting together the smoker. However, the charcoal grate simply would not fit, something was amiss.... I called Weber customer service and was notified that I was the 3rd person to call that day with the exact same problem. In the factory, someone was putting the charcoal grates for the larger Weber smoker in this package which need the smaller. The customer service representative was incredibly kind and apologetic. They said they would over night the charcoal great and refund what I had purchased in meat. I was saddened that my guests would not enjoy what I had so anxiously hoped to serve, but understood that mistakes do indeed happen, and that Weber was doing all it could to make things right. The party must go on. After the long holiday weekend, Tuesday comes and I expect to come home to a nice fedex package on my front porch containing said charcoal grill. As I pulled in the drive and to my dismay, no fedex package existed. Thus, I call Weber customer service. The first rep. said there was nothing in my "file" and that they would never agree to reimburse for the meat - unbelievably rude. I asked for a supervisor, and was of course, somehow was disconnected. I called back, and after three attempts finally a supervisor came to the phone. They said they would be sure to over night the correct grate to me, and they would have to check on the meat reimbursement. At this point, I didn't care as long as what I already had purchased would finally be complete. Wednesday comes, no grate....I give it another day.....Thursday, no grate. Four more calls to Weber, two different rude, unprofessional supervisors and assurance the grate would come over night. Friday....no grate. Yet another call to Weber, more rude customer service reps and supervisors then a notification that the grate wouldn't ship until October 8th, this would not do at all. Finally get the VP of Customer Service for Weber, a fellow named Mark. I understand how he came to his position, you clearly need to be the best at being rude and unprofessional to hold such a prestigious position at Weber. He of course assured me that they would ship a grate over night and I will receive the grate Tuesday. I for one feel that it was completely ridiculous what I had to go through just to get the product I had already purchased. This was by far the WORST customer service I've ever received from any company. I will no longer purchase another Weber product regardless of the quality. I would rather buy a new grill every year for the rest of my life rather than cook on another Weber. Weber, you have lost a life long customer and several thousands of dollars because of something so ridiculous. I will never recommend a Weber product again, nor will anyone I know purchase another Weber product. I will personally purchase from another company and give it to them just to avoid another dollar going into a company that condones such poor customer service......Good Bye Weber!