Bests & Worsts Reviews from Amazon

I really did like this watch. The look, feel, features, and battery life were all fantastic. But after 2 weeks it would not charge anymore. It comes with a circular magnetic charger that sits in the back of the watch to charge. The watch has four metal connectors and the charger has four metal pins that make the connection to the watch. I had charged it 3 times while i had it and it worked fine. On the fourth time when I connected the watch to the charger nothing happend. I looked online and there were several other complaints of the same issue. Some resolved my rebooting the watch, others cleaned the back of the watch and the 4 pins on the charger. I tried both and It didn't work for me. I contacted Mobvoi customer care. They asked for info on the issues i was having, then they asked for the purchase info. A couple days later they emailed me a return label, said send the watch back for a refund. I packaged the watch up, sent it back and within 1 day of them receiving the watch back I had my refund. The weird thing is they never offered another watch, never offered to send out a new charger (I thought maybe the charger was bad). Just a refund and that's it. Kind of makes me wonder if this a serious problem they have . Update: I was contacted again from Mobvoi customer care. They stated that they were sorry that they didn't offer a new watch/charger. There was an internal mix up on their end and they said there typical policy is we return the defective watch and once received they send out another one. In any regard customer care was responsive when I contacted them. They have said that I could purchase another watch at 10% discount (-$25) or buy another watch a regular price and they would throw in an extra charging dock free of charge. If one of your solutions is to send me a free charger they obviously know that there is an issue with their docking stations. Why would I want to purchase another watch when there is a good chance that the charger/chargers are not going to work again and at that time it would probably be out of warranty. Like i said originally I wanted to like this watch. It's just unfortunate that there are some design or quality issues with the chargers.