Bests & Worsts Reviews from Amazon

On the first weekend after the device was initially delivered, I spent several hours trying to manipulate the rubber cushion mount properly while using the EZ kit that came with the product. I could not do it. I called Waste-King's customer service support line; however, their phone service does not operate on weekends (curious: when do they think people find time to install these things, during work hours?). Because we could not wait until Monday to recoup the service of our primary sink I called my father, a skilled electrician with 30 plus years experience with home improvements and plumbing, and he spent an hour trying to manipulate the rubber cushion mount properly. He could not do it. Finally, we called a professional PLUMBER, on a Saturday, and he too spent several hours trying to manipulate the rubber cushion mount properly. He could not do it. I paid a premium. Okay, something was clearly wrong so I simply sent the defective device back via UPS and in the timely manner (14 days) in which the company requested. After another two weeks time, I finally received a response and found it to be completely unacceptable and offensive. Waste-King DENIED me a refund due to the condition of the instructions, a short tear in the shipping box, and the fact that items needed to be removed from the packaging. ABSURD! Waste-King's appeal to logos suggested that the $1-$2 to replace said box, instructions, and repackage is equal to $132.06 that I paid for this item. Again, absurd. In Waste-King's email response, they clearly insinuated that I am either lying and did not hire a professional or that the professional was not reputable. I attached an invoice proving otherwise. All told, I have spent a great deal of money on this product. In order to try to install this defective device I had to buy new tools, and, after a failed installation, I required a professional plumber despite the additional cost associated with weekend service charges. Moreover, I had to pay to ship the defective item from Waste-King to me and vice-versa! And then they had the audacity to suggest that I pay to have the SAME defective item shipped back to me. In the end, Amazon came to my aid and reimbursed me. Thank you Amazon. (Lesson learned: DO NOT BUY FROM THIRD-PARTY VENDORS!) Waste-King, INDEED! *UPDATE 10/3/13: In the meantime, our Badger Disposal, that the plumber installed, bit the dust. So, I went to Costco and bought a Titan 1¼ HP disposal (~$79). I was a bit hesitant to install it myself after the last experience, but decided to give it a try. I was relieved to find that the Titan installed quickly with zero problems. Two weeks later and the Titan works well. It's both powerful and quiet and I do not have to worry about returning it if there is a problem.