Bests & Worsts Reviews from Amazon

I ordered this heater to use in a chilly family room. It arrived, I plugged it in, it made a buzzing noise that wouldn't stop and would not turn on again. I contacted Delonghi explained my situation to them. They acted like I bought this heater earlier then I did and required me to send them all kinds of documentation to prove I had just punched it a week prior. The people who are helping you do not know what they are talking about. They asked me for a serial number that ended in letters. Nowhere on my heater could find any numbers that ended in letters. Then I had to take pictures of the heater and all the shipping labels and send them to them. I had to call them at least six times to get any satisfaction. After finally convincing them I wasn't a thief and I wasn't trying to pull a fast one on them they finally agreed to send me a new heater. But, only after having to send them a picture of me cutting the power cord off the defective heater. Today I received my new heater. I plugged it in. It started to work, after about two minutes it shut down and again developed the same buzzing noise. I just sent them an e-mail requesting a full refund. Haven't had a response as of yet. Please do not buy this heater. One might be an a defect in the manufacturing process. Two tells me that this heater is one of a bad batch or that the heater is junk. I'm reserving opinion. You decide.