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Screen Times Out In 1 Minute And This Can Not Be Changed While In Child Profile/FreeTime
This 2020 HD 8 was purchased to replace a 2017 HD 8 whose battery had failed. While in the Child's Profile using FreeTime, the 2020 version will time out (screen go blank) after 1 (one) minute if the screen has not been touched. This happens while downloading items and while playing games. Videos do not appear to be affected. If a download takes more than a minute the screen turns off. If during a game you stop touching the screen for 1 minute the screen will turn off.
Our 3 year old, who has been using FreeTime on the 2017 version of the HD 8 tablet for 9 months, is getting frustrated with this behavior on the 2020 tablet. As a result, she is using it less than before.
This is happening with a fully charged battery and plugged into the charger.
I have set the Display Timeout to 10 minutes on the Adult Profile, however this setting does not carryover to the Child Profile and FreeTime. I have found no settings within the Child Profile or FreeTime to change this behavior. I have contacted Amazon Fire Support about this issue. They too were unable to change the time out behavior.
I still have a 2016 version of the HD 8 tablet on which I tested the Child Profile and FreeTime. On this tablet, the time out occurs in about 5 (five) minutes of no activity. This is much better than 1 minute.
Amazon please change this setting soon as the tablet is unusable in it's current configuration. I may be forced to return this tablet.
June 2020 · Electronics · verified purchase