Bests & Worsts Reviews from Amazon

This device quit working on the 31st or 32nd day after I received it. I contacted Roku and was told they would send me a replacement. After waiting five days after they said they were sending me a new one and I had not received it, I contacted them to check the status. Then for the first time, they told me that I had to send the defective product back first and that I had to pay for the return of their DEFECTIVE device. If it goes in the mail today, I will be without the ability to watch TV for 10-20 days because of their defective product and incompetence.