Bests & Worsts Reviews from Amazon

I spent over $500 for the Latin American Spanish Levels 1-5 over one year ago. Still unable to install. I wrote to Customer Support; after one month of not reviewing my case, they wrote back stating that they are closing the case! I have called several times to speak with Customer Support and/or Tech Support. First eve, I spoke with a gentleman who barely spoke English. Spent 10 minutes spelling my 5-letter first name many times; even longer for the last name. Gave up trying to provide my email address (he won't help you until he takes down all of this information). Finally ended the call, because I did not have time to continue like this without being able to move forward to address the questions. So it's been one year (I have notes in my note taking system from my first call in August 2012). By now, I apparently forfeited the ability to use the TOTALe program. So, because of this company's inability to answer customer's questions about installation, I paid money for nothing. Until Rosetta Stone can improve Customer Relations and improve Customer Support, I highly recommend you avoid their products. You will find yourself throwing away your money. Additionally, I concur with those who state that the iPad app should be free for the cost of their programs. This is one company that clearly puts SALES ahead of customer satisfaction.