Bests & Worsts Reviews from Amazon

I have purchased 4 of these in 2 houses- and like the thermostat- BUT- one of the last ones I purchased has a flakey touchscreen. You really have to push and push to get it to recognize a command. When calling Honeywell (twice)- I learned- they won't honor any warranty directly with the customer. You must have a contractor come out to get it replaced. So- you could buy a new one for $100- or pay for 2 service calls to get yours fixed under warranty. In other words- there is no warranty if you install it yourself. I'm irritated by this and wouldn't buy another product from them now...