Bests & Worsts Reviews from Amazon

Should be a 5 star review, but poor customer service has killed my opinion of a really cool product. It is even more disappointing when a cool toy breaks, and my youngest son has had lots of disappointment in this watch. We have two and one has always worked perfectly. If you are fortunate to get a good one it is a really neat watch!!! My sons love them! Unfortunately the other has had problems with inconsistent unresponsiveness of the touchscreen from the beginning. However I was dismissed by vtech during my original call because we could still get it to work after hard resets or letting it sit off all night or because the wind blew in the right direction. Now it won't respond at all but vtech says it is now outside the warranty period. I feel like this was a tactic. Refused to even offer a discount on a replacement. We should have been offered a replacement at cost since this has been an ongoing issue since it's purchase.