Bests & Worsts Reviews from Amazon

I've been a loyal DJI supporter since the Phantom 1, but I can no longer recommend their products due to their poor customer service. I thought it would improve as the company grew, but sadly it still remains horrid. If your Mavic has a manufacture defect(s), and is still under warranty - DJI will try to charge you for repairs and shipping!!! Also be prepared for hour long wait times on the phone, endless back and forth emails, etc! My mint condition Mavic randomly started having a gimbal error - which after googling, showed to be a VERY common problem. DJI initially tried to charge me for this, which I fought vigorously. After "review" they agreed to drop the charge. My 5D button on the Mavic controller also fell off. Again after googling, HUNDREDS of people had this same issue. DJI refused to fix it under warranty despite this being a common defect. They want to charge me $75 for popping a poorly made button back into place, when its THEIR fault. This is absolutely unacceptable, but sadly seems to be the norm for DJI. Their customer service reps don't seem to care at all. Weeks later I still don't have my Mavic back...