Bests & Worsts Reviews from Amazon

Love this product BUT I didn't get everything that I was supposed to get in the box...which was pretty disappointing. I called Instant Pot customer service and they mailed me the little condensation cup that was missing *no cost of course* and then I was a happy camper. Then, I realized a few days later that I was supposed to have gotten a rice cup and a metal rack as well! I still had the box, so I double, triple, checked AGAIN, but I already knew these items weren't in there. I looked on the box and these are listed on there as supposed to be included. I didn't call customer service back, though. I'll just count it as a loss and lesson learned for being too excited at first and not taking the time to check everything before unboxing and using. Just be wary---but definitely BUY! This is an absolute amazing product and has cut down cooking and cleaning time so much.