Bests & Worsts Reviews from Amazon

I used to be a FitBit fan, but I will NEVER be purchasing any of their products again. I bought a FitBit, and it worked great. However, they rolled out a software update and my watch stopped syncing. Instead, a big giant X showed up on my watch saying "Data not cleared". I tried multiple options to fix it, spent HOURS trying to update it, and got nowhere. When I Googled the issue, I realized many other consumers had the same issue. I spoke to the customer support, we did a bit of troubleshooting, and got nowhere. I was told they would look into options for me. A couple of minutes after the chat, I got an email saying they were sorry that my device wasn't working, and since it is outside the warranty period of 1 year, they have no legal obligations to do anything. I was instead directed to buy a new FitBit. HERE'S THE ISSUE... It wasn't anything on my end that caused this to be defective; no physical damage, no careless handling of the watch. Instead, a software bug on THEIR side caused the watch to not be syncing, and instead of apologizing and taking responsibility or offering solutions, they are falling back onto a standard "sorry, we can't do anything outside the warranty." COMPLETE waste of money. I now have a very expensive paperweight, which was damaged thanks to their updates. I will never be buying a FitBit product again because I wouldn't trust them to not damage future devices, and certainly don't trust them to take responsibility. Before you buy this, check their reviews on TrustPilot and you'll see TONS of customers like myself who used to be fans, but who have been ripped off.