Bests & Worsts Reviews from Amazon

Ordered this printer on 1014/18 and installed it on 1016/18. The installation instructions tell you to shake the black cartridge (only) 15 times before installing. When I did this some of the black ink powder came out of the cartridge onto my shoes, leg and carpet causing a very difficult if not impossible clean up. I rated it 3 stars at this point because the installation was fairly easy if you have some previous experience installing a Brother printer. My previous Brother printer lasted almost 6 years with minimal to moderate use before the print heads were shot so I guess not too bad and after researching inkjet auto-duplex printers this one seemed to be the best fit for the cost. I have requested a new black ink cartridge from Brother for my trouble. Will have to wait and see how they respond. Update: Brother agreed to replace the black ink cartridge, that's the good news. Tried to get the scan feature on the touchscreen to work and after an hour on the phone with Brother customer support they said it was an Apple problem (i.e. on my I Mac). Called Apple and after an hour on the phone with them finally figured out the problem. Not an easy one to solve. The software to install the scanner functionality to enable using the touchscreen on the printer is not intuitively obvious on the I Mac to the non-heavy user. Be aware of this issue. Update 2/27/20: After using this printer for about 14 months I have experienced that the printer heads clog up over night and usually must be cleaned by the printer function nearly every day. This causes downtime and more excessive unnecessary ink usage. I have now down rated this printer (do not buy). Brother customer service walked me through a deep dive "techie" attempt to clean the printer heads which lasted for only about one day. New Brother ink cartridges are no help. My only option now is to send it back, pay all of the shipping charges both ways (under terms of the Brothers' warranty) and be without a printer for potentially a few weeks. Not a good option and I will not buy another Brothers' printer based on this experience.