Bests & Worsts Reviews from Amazon

We bought this oven to replace our aging BOV800XL, which we loved. With just 2 of us, we use the oven primarily for baking meat to avoid having to use the large oven in our stove. The first 2 times we used it, it worked fine. The third time it stopped with an E05 error code after baking for about 20-30 minutes. We pulled the power cord, waited a couple minutes and plugged it back in. The oven started up and we were able to finish cooking the meat. The Breville manual says to contact customer service with no further explanation of what the error code means. We were reluctant to use it again, but we did. This time it ran fine. The next time we used it, it again stopped with the same error code, so the problem is intermittent. We contacted Breville customer service on Nov 30 and after a couple email exchanges, they authorized a replacement. They emailed us a pre-paid FedEx Ground shipping label on Dec 4. Good thing we had saved the original shipping box. Saturday, Dec 9, we boxed up the defective oven and brought it to FedEx. According to Breville customer support, they will ship the replacement unit once they have received the defective unit. They stated to expect to receive the replacement oven within 7-10 days after that. They do offer a Ship in Advance option which places a temporary authorization hold on a major credit or debit card. They will then ship a replacement unit without waiting to receive the defective one. We decided not to take this option. UPDATE 05-08-2018: The replacement unit had worked fine until today, when it started shutting off with an E05 error code. They either have a design problem or a quality control issue. At this point I don't know what I want from Breville. I hesitate to get another replacement. I have lowered my rating to 1 star. Very disappointed. UPDATE 05/22/2018 Breville agreed to send another oven (3rd oven), this time a model BOV800XL, at my request to try a different model. Within a couple uses, it shut off with the same E05 error code. Building codes where I live require GFCI circuits in bathrooms and kitchens. The circuit where I plug in the oven is a 20 amp dedicated circuit with a GFCI outlet. Running the oven has never tripped the GFCI outlet or the main 20 amp breaker, just the E05 error and the oven shuts off. Only one other device is plugged into this circuit, a power block for a cordless telephone base unit. I again contacted Breville and this is what they told me in an email: "If it is a GFCI outlet, sharing the outlet, or if the unit is not running on a 20 amp circuit you will keep getting this error." So the bottom line is that Breville ovens cannot be reliably run on a power circuit with a GFCI outlet. UPDATE 07/06/2018: Breville agreed to let me return the 3rd oven and they issued me a full refund for the original purchase price. We then ordered a Cuisinart TOB-260N1 from Amazon. We have been using it for several weeks and so far have had no problems with it.