Bests & Worsts Reviews from Amazon

I love the steamer, it was wonderful while it was working. I purchased the 2 year insurance on the product only to be told after 6 months when I tried to submit a claim that since the steamer has a 1 year replacement warranty i would need to contact the manufacturer. So i reached out to them, I haven’t heard anything back at all. So needless to say I’m stuck with insurance that i purchased to avoid being stuck without the steamer, a steamer that no longer works after 6 months, and the run around from all responsible parties! Isn’t there an amazon guarantee on this, I took the necessary precautions, purchased the product, got the extended warranty insurance... why am I the one empty handed at this point?